6 Ways Your Brand Personality Should Add Value
What is the worst thing you can say about a person?
High up on my list would be that someone has no personality. Who wants to spend
time with someone so boring? I’d rather hang out with a jerk. At least then it
would be interesting. The same reasoning applies to brands.
Not all
brands have a personality, or at least a strong, distinctive personality. But
the brands that do have a significant advantage in terms of standing out,
communicating an on-brand message and supporting customer relationships.
Personality is an important dimension of brand equity because, like human
personality, it is both differentiating and enduring.
A brand
personality can…enhance self-expression benefits
People express themselves in part by the brands that they buy, especially when the brand is socially visible.
People express themselves in part by the brands that they buy, especially when the brand is socially visible.
A brand
personality can…provide the basis for a relationship
A brand personality can help lead to brand loyalty.
A brand personality can help lead to brand loyalty.
A brand
personality can…represent a functional benefit
A brand personality can also represent functional benefits and brand attributes. It can be easier to create a personality that implies a functional benefit than to convincingly communicate that a functional benefit exists. Further, it is harder to attack a personality than a functional benefit.
A brand personality can also represent functional benefits and brand attributes. It can be easier to create a personality that implies a functional benefit than to convincingly communicate that a functional benefit exists. Further, it is harder to attack a personality than a functional benefit.
A brand
personality can…guide brand building programs
As a practical matter, decisions need to be made about brand communications packages including advertising, physical packaging, promotions, events, customer touch points, digital programs and more.
As a practical matter, decisions need to be made about brand communications packages including advertising, physical packaging, promotions, events, customer touch points, digital programs and more.
A brand
personality can…help understand the customer
The brand
personality metaphor can also help a manager gain an in-depth understanding of
consumer perceptions of the brand. Instead of asking about attribute
perceptions, which can be both boring and intrusive, asking people to describe
a brand personality is often involving and can result in more accurate and
richer insights into feelings and relationships.
A brand
personality can…provide energy
A strong brand personality such as those surrounding can provide energy by adding interest and involvement; it effectively amplifies brand perception and experiences.
A strong brand personality such as those surrounding can provide energy by adding interest and involvement; it effectively amplifies brand perception and experiences.
A brand
personality can provide a vehicle to express a person’s self, represent
relationships, communicate attributes, guide brand–building, understand the
customer and contribute energy. It can also provide a sustainable point of
differentiation – it’s almost impossible to copy a personality.
Keywords
– brand, content marketing, loyalty, ICMA, content